Frequently Asked Questions

Everything you need to know about shopping with Jaspal Official Store.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days within the country. We offer free shipping on all orders above a minimum spend, while a flat rate applies to smaller orders.

What is your return and exchange policy?

We accept returns and exchanges within 14 days of receipt, provided the items are unworn, have all original tags attached, and are accompanied by the receipt.

How can I track my order status?

Once your order is dispatched, you will receive an email with a tracking number and a link to our courier partner's website to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, AMEX), as well as popular digital wallets and local bank transfer options for your convenience.

How do I ensure I choose the right size?

Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment to help you find the perfect fit before purchasing.

Are the products on the online store the same as in-store?

Yes, our online store features the same authentic, high-quality collections found in our physical boutiques, including exclusive online-only drops.